Our support hours are strictly Monday – Friday, from 10am – 5pm Eastern, so you should never expect a response outside those times. Please plan accordingly and allow up to 1 business day for a reply (although we’re usually much faster).
We answer all tickets in the order received, so you should never expect an immediate response since there are likely tickets we received before yours. All tickets are date and time-stamped, so your place in line is guaranteed.
Finally, here's how "responding within 1 business day" works (since some people are so easily confused by this simple concept):
This Yahoo Answers article may also be helpful:
We look forward to serving you.