"Serving the Customer is not becoming a personal concierge and catering to their every whim and want; Customer service is providing an excellent product at a fair price and solving legitimate problems in the fastest manner possible."
Please understand that we're truly here to help you - not to be verbally (or textually) abused. The customer is not always right, and is less so when they are abusive or rude. Tickets perceived to be rude or abusive in any way will be deleted WITHOUT a response and your account will be cancelled solely at OUR discretion. We know many of you have been "wronged" by other people in the past but we are not those people -- please do not take your frustrations out on us.